SLA Global Plan Features

Measuring from 10 locations simultaneously, service level agreement (SLA) global plans are for users who need to understand end-to-end performance, availability and uptime, as well as deliver proof of performance.

These global plans include three upgrades to standard SLA monitor plans:

Uptime Error Correlation Technology (ECT), an AlertSite exclusive

Correlates errors in real-time across multiple locations. Alerts are delivered only when all monitoring cities in your account report an error simultaneously.

This feature is great for companies that want to suppress alerts when errors do not occur at all locations–or do not occur at two or three specified locations.

Network and Application Uptime Reporting

Provides daily, weekly and monthly management summaries of network and application uptime statistics.

Uptime differs from availability. Availability refers to a regional or local perspective. Uptime refers to a coordinated view across all locations to determine if your services are "up" or not.

SLA Manager

Allows the user to define service-level objectives for uptime, availability and overall response time.

The SLA Manager also:

  • Promotes alignment of IT operations with business requirements.
  • Reports on service levels for critical IT services.
  • Allows after-the-fact exclusion periods for maintenance downtime
  • Renders a quick comparison of end-to-end SLAs with internally reported measurements.
  • Provides proof-of-performance to management and customers.

SLA Compliance Report
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SLA Compliance Report

This detailed SLA Compliance Report shows SLA compliance levels based on the template configured using the SLA Manager. This report also allows flexible selection of timeframes and measurement locations.