January 28, 2008

ICE.com Will Rely on AlertSite's Monitoring Service For Busy Valentine's Day Rush

ICE.com is one of the largest and most respected online jewelers and is preparing for its busiest time of the year, Valentine's Day. As one of the top 50 internet retailers, it's a crucial time for ICE.com's web site to be constantly running at peak performance and they have turned to AlertSite®, one of the world's leading web site performance management solutions providers, to make sure it does.

"Our relationship with AlertSite goes well beyond monitoring our site from multiple locations, but includes the revolutionary technology of DéjàClick™, which allows us to monitor the speed and availability of transactions," said Ted Guglielmi, Chief Technology Officer of ICE.com. "AlertSite will make certain that we are prepared for the heavy load of Valentine's Day and that during peak times our customers have a pleasant and consistent experience."

AlertSite's Business Transaction Monitor with DéjàClick is the first inside-the-browser transaction record and playback system that employs TrueUser™ browser content capture to monitor web application performance. It provides a true-to-life web experience that observes the web page content from the perspective of the desktop user. In addition, DéjàClick saves time and money by automating the scripting process used to monitor web transactions.

"In diamond terms, ICE.com's clarity is flawless in the online retail world, and it's because they are dedicated to improving their customers' experience," said Ken Gross, President and CEO of AlertSite. "It's no accident that leading direct retailers have selected AlertSite and consider DéjàClick the best monitoring platform in the industry."